Solution / Digital Trust / Human Risk

IntegraCoach — AI Personal Trainer for Cyber Culture

A chat-native AI Personal Trainer that delivers personalized security coaching, microlearning, reminders and behavioral reinforcement in the employee’s normal flow of work.

Business context

What this capability solves

Traditional awareness depends on employees returning to portals or opening training e-mails. IntegraCoach brings short, contextual security coaching to approved chat channels and adapts the journey to role, knowledge and governed human-risk signals.

EBP Integra delivery principle

Technology is implemented as an operating capability: architecture, integration, governance, assurance, people, procedures and measurable outcomes are designed together.

Deep-dive capabilities

Capability model

Modular building blocks allow the scope to start with a focused pilot and expand into an enterprise operating model.

Assess-Reason-Act Cycle

Assess learner context, reason about the next best intervention, then act through a short coaching interaction.

Chat-Native Delivery

Deliver coaching through approved enterprise messaging channels rather than requiring a separate learning portal.

Personalized Microlearning

Adapt content to role, department, knowledge gaps, prior simulations and programme priorities.

Two-Way Security Guidance

Allow users to ask questions and receive responses constrained by approved security and policy knowledge.

Challenges & Reinforcement

Use short challenges, reminders and repetition to help turn knowledge into habits.

Progress & Risk Linkage

Track learning progress and pass relevant intervention outcomes to the human-risk platform.

Escalation to Humans

Route suspected incidents, policy exceptions or sensitive questions to security, privacy or support teams.

Privacy Controls

Minimize retained conversational content; focus measurement on engagement, progress and risk-relevant programme metrics.

Reference architecture

How the capability fits together

Final topology, control placement and deployment model are validated during discovery and detailed design.

Employee Channels

Approved chat/collaboration channels where users already work.

IntegraCoach

Conversation engine, learner profile, Assess-Reason-Act logic, content selection and policy-aligned responses.

Knowledge & Policy

Approved security guidance, policies, threat content, learning modules and escalation rules.

Human Risk Integration

Progress, risk signals and interventions synchronized with IntegraHuman and security operations.

Controls & governance

Approved knowledge sources only
Role and purpose limitation
Conversation-data minimization
Sensitive question escalation
No autonomous disciplinary action
Policy-constrained answers
Human ownership of programme decisions
Audit of system configuration and intervention logic

Priority use cases

Continuous security coaching
New-joiner cyber onboarding
High-risk user remediation
Executive/VIP security guidance
Post-phishing coaching
AI/GenAI acceptable-use education
Cybersecurity month reinforcement

Key deliverables

AI trainer persona
Approved knowledge base
Learner journey design
ARA intervention rules
Escalation matrix
Integration to IntegraHuman
Engagement dashboard
Operating playbook

Integration considerations

IntegraHuman
HRIS/directory
Approved chat platforms
Policy/knowledge repository
Incident/ticket workflow
SSO/identity
Security operations

Implementation

Phased delivery

Each phase ends with evidence, acceptance criteria and a decision gate before broader scale-out.

1. ConfigureDefine persona, approved sources, role journeys, privacy and escalation boundaries.

2. PersonalizeBuild learner context from role, assessment and approved risk signals.

3. CoachDeliver short conversations, reminders, microlearning and challenges.

4. LearnMeasure progress, adapt the next intervention and escalate real security concerns.

Outcome and KPI framework

Active usersResponse/engagement rateKnowledge upliftRepeat-risk reductionEscalation accuracyIntervention completionRisk trend by cohort