Service / Human Risk Management

Workshops, Webinars & Gamification

Use interactive sessions, practical challenges and game-based reinforcement to keep security culture visible and engaging.

Business context

What this capability solves

Behavior change requires repeated, varied engagement. Live sessions and gamification complement personalized digital coaching by creating social participation and shared problem solving.

EBP Integra delivery principle

Technology is implemented as an operating capability: architecture, integration, governance, assurance, people, procedures and measurable outcomes are designed together.

Deep-dive capabilities

Capability model

Modular building blocks allow the scope to start with a focused pilot and expand into an enterprise operating model.

Interactive Workshop

Facilitated case-based sessions on current cyber risks and organizational policy.

Webinar Series

Recurring expert sessions tied to campaign themes and emerging threats.

Trivia / Challenges

Short competitions on phishing, data, passwords, AI use, privacy and incident reporting.

Team Exercises

Collaborative detective/problem-solving activities that reinforce secure choices.

Recognition

Optional badges, leaderboards, rewards or team recognition with fair-use governance.

Measurement

Track participation, knowledge and links to wider human-risk outcomes.

Reference architecture

How the capability fits together

Final topology, control placement and deployment model are validated during discovery and detailed design.

People & Identity

Employee/contractor population, role, department, risk context, identity and organizational hierarchy.

Behavioral Risk Engine

Assessment, phishing outcomes, learning behavior, policy status, exposure signals and risk scoring.

Engagement & Intervention

AI-personalized coaching, microlearning, phishing simulations, campaigns, policy actions and workshops.

Management & Evidence

Dashboards, risk trends, compliance evidence, integrations, escalations and continuous improvement backlog.

Controls & governance

Data minimization and role-based access
Transparent purpose and acceptable monitoring boundaries
No punitive use of risk scores without governance
False-positive and contextual review for behavioral indicators
Controlled phishing rules and safe landing pages
Policy/e-sign evidence integrity
Retention limits for learning and simulation records
Escalation for exposed credentials or high-risk patterns
Management reporting focused on risk reduction, not surveillance

Priority use cases

Cybersecurity month
New policy launch
Phishing campaign follow-up
Executive town hall
Champion programme
Remote workforce engagement

Key deliverables

Engagement calendar
Workshop/webinar materials
Game/challenge library
Facilitator guide
Participation metrics
Campaign report

Integration considerations

HRIS / employee directory
Google Workspace / Microsoft 365
SSO / identity provider
E-mail and approved chat channels
SIEM/SOC or security operations
GRC/policy repository
Ticketing/workflow platform
API/MCP integration layer

Implementation

Phased delivery

Each phase ends with evidence, acceptance criteria and a decision gate before broader scale-out.

1. BaselineImport population, assess maturity, establish human-risk baseline and segment priority groups.

2. PersonalizeConfigure learning, phishing, policy and intervention pathways based on role and risk.

3. EngageRun chat-native coaching, simulations, campaigns and culture activities in normal work channels.

4. MeasureTrack risk score, learning, simulation outcomes, policy completion and exposure signals.

5. ImproveTarget repeat-risk populations, refine content and controls, and report progress to management.

Outcome and KPI framework

ParticipationKnowledge scoreRepeat participationDepartment coverageQualitative feedbackBehavioral follow-through